Privacy Policy

Effective Date: 28 March 2026

Document Scope

  1. Introduction

  2. Information We Collect

  3. Purpose of Processing

  4. Direct Marketing

  5. Sharing of Personal Information

  6. Data Retention

  7. Security Safeguards

  8. Your Rights Under POPIA

  9. Cookies and Analytics

  10. Changes to This Policy

  11. Contact Details

1. Introduction

FanArc Studio (Pty) Ltd (“FanArc”, “we”, “our”, or “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, and safeguard your personal information when you use the Slipstream mobile application (“App”).

2. Information We Collect

We collect the following personal information:

  • Mobile phone number (required for account authentication)

  • Username or display name

  • Selected mobile network provider

  • Optional recovery email address

We may also collect:

  • In-app activity and participation data

  • Device and session information

  • IP address

  • Technical usage analytics

3. Purpose of Processing

Your personal information is processed to:

  • Create and manage your user account

  • Authenticate login via OTP

  • Administer rewards and voucher allocations

  • Provide account recovery functionality

  • Send race-related service notifications (which users may opt out of)

  • Improve and maintain platform performance

  • Prevent misuse or abuse of the App

We do not sell personal information.

4. Direct Marketing

Slipstream does not use your mobile number or email address for unsolicited marketing communication.

Race reminders and app-related notifications are considered service communications and may be disabled in your app settings.

5. Sharing of Personal Information

We may share personal information with:

  • Service providers supporting SMS delivery, email functionality, hosting, and analytics

  • Authorities where required by law

We do not share identifiable personal information with brand sponsors. Any sponsor reporting will be anonymised and aggregated.

6. Data Retention

We retain personal information only for as long as necessary to operate the App or comply with legal obligations.

Users may request deletion of their account and personal information at any time.

7. Security Safeguards

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, or loss.

8. Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to processing in certain circumstances

  • Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted to:

Email: privacy@fanarcstudio.co.za

9. Cookies and Analytics

Slipstream may use analytics tools to improve user experience and platform performance. These tools collect technical usage information and do not directly identify users.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be made available on the FanArc Studio website: www.fanarcstudio.co.za

11. Contact Details

FanArc Studio (Pty) Ltd

Information Officer: Leshen Vurdiah

Email: privacy@fanarcstudio.co.za